Terms of Service

These Terms govern your use of Vidsou (the "Service"), operated by Melhem Studios LLC, a Maryland limited liability company ("Vidsou", "we", "us"). By affirmatively accepting these Terms when creating an account or completing checkout, you agree to these Terms and our Refund Policy (https://vidsou.com/refunds), and you acknowledge our Privacy Policy (https://vidsou.com/privacy), which explains how we handle personal information. If you do not agree, do not create an account, buy a plan or credits, or submit content for processing. You must be at least 18 years old, and by using the Service you confirm that you are. If you use Vidsou for a business, you confirm that you are authorised to accept these Terms for that business. Nothing in these Terms excludes or restricts any consumer right, warranty, remedy or liability that applicable law does not allow us to exclude or restrict; this applies throughout these Terms. Your agreement is with Melhem Studios LLC: no individual takes on the company's obligations just because they own, manage or work for it, although this does not exclude liability the law imposes on a person for their own conduct. These Terms are written in English; translations are provided for convenience, and if a translation differs from the English version, the English version controls. This does not override any requirement of applicable law concerning language or the interpretation of consumer contracts.

1. What Vidsou does

Vidsou is an AI production tool for songs, music videos and product ads. It can generate songs from your description and lyrics; turn a song into a video using AI-generated or uploaded pictures and optional Motion; make product-photo ads with music and recorded or AI voice-over; and mix your own recorded voice into a song. Only features shown as available are offered. Customer singing shots and lip-sync are not offered at launch. Generation needs purchased or subscription credits; no welcome-credit or free-plan generation allowance is currently offered, although specified redos can follow a paid job. Providers and models can change subject to applicable notice, permission and paid-feature protections. AI results vary and can contain inaccuracies, artifacts or unwanted content. Review output before publication.

2. Your content

You keep all rights to the audio, lyrics, pictures, product photos, voice recordings, descriptions and other material you upload or type into the Service ("Your Content"). You grant us a limited, non-exclusive licence to host, copy, process and transmit Your Content as reasonably necessary to provide the Service, provide support, protect security, investigate misuse and comply with law, including through the service providers described in our Privacy Policy (https://vidsou.com/privacy). Vidsou does not use Your Content or Output to train its own AI models; processing by third-party AI providers is described in our Privacy Policy. We will not show Your Content or your Output publicly (for example as a sample on our website) without your permission. You represent and warrant that you own or have the necessary licenses for Your Content, including lyrics, melodies, recordings, photographs and brand materials, and that submitting it for the selected processing and using the Output will not violate another person's rights or applicable law. For any identifiable person, obtain the permissions needed for the selected AI processing, provider transfers and intended publication, including separate advertising or endorsement permission where required. A minor's parent or other legally authorized representative must provide any required permission. Keep written permission records and provide relevant evidence if we reasonably request it. An uploader's confirmation does not replace any separate consent or release we are legally required to obtain. We may restrict an affected feature or upload until required permissions are verified.

Your photos or derived frames may be sent to OpenAI for image/vision work and to fal for Motion or product-background removal. Your voice is cleaned and mixed on Vidsou’s server; if you enable on-screen lyrics for that take, an audio clip is sent to OpenAI for transcription/timing. A future enabled singing-shot/lip-sync route may require further fal processing and its specific notice and permissions before use. Our Privacy Policy explains applicable provider processing and retention. We restrict an affected route when required permissions or processing protections are not in place.

3. Generated output

As between you and us, we give you all the rights we have in the songs, images, clips and videos the Service produces for you ("Output"), and you may use them for any lawful purpose, including commercially, subject to these Terms and any applicable provider-specific restrictions disclosed before the affected purchase or generation. We cannot grant rights owned by a third party or rights that do not legally exist. We do not claim ownership of your Output. Output may include AI disclosures or source and modification information supplied by the Service or its providers. Do not remove or falsify disclosures or provenance information required by law, a disclosed provider restriction or the publication platform. A disclosure does not grant another person's rights or permission. You accept the following about AI-generated media:

• Similar or identical Output may be produced for other users from similar inputs, and Output may resemble existing works by chance. We do not guarantee originality or uniqueness, or that Output does not infringe anyone's rights.
• Works created wholly by AI may not qualify for copyright protection in the United States or elsewhere. We make no promises that any copyright exists in Output, or about registrability or enforceability of rights in it.
• Preset characters (such as Chloe, Nova or Kai) are fictional. They are shared across all customers, and no customer gains exclusive rights to them. You must not use Output to make deceptive claims about anyone's identity or to create fake endorsements, and you must not use the Service to imitate the voice, name or likeness of a real artist or public figure. Photos of real people may be used only as allowed in Section 4.
• Product ads are your own advertising. You must have the rights and permissions needed to show the products, brands, places and people depicted. Review factual claims and testimonials before publication, and do not imply a real person used or endorsed a product without authorization. Voices generated by the Service's text-to-speech features are AI generated. Include any AI or synthetic-performer disclosure required by law, a disclosed provider restriction or the publication platform; a disclosure on Vidsou's website alone does not label your advertisement. Do not remove a required disclosure or provenance information.
• Video and social platforms (including YouTube, TikTok and Instagram) apply their own rules to AI-generated media, including labelling requirements, content identification and monetisation policies. Meeting those rules is your responsibility, and we do not guarantee that Output will be accepted, monetised or free of claims on any platform.
• We keep all rights in the Service itself, including our software, templates, branding and preset characters. You may use those elements as they appear in your Output, under these Terms.

Vidsou does not guarantee that a distributor, social platform, advertising network or monetization program will accept, recommend or monetize your Output. Check their requirements, including their AI-disclosure rules, before you submit. A third party's rejection alone does not mean our service was defective; this does not limit remedies where we failed to meet an express promise or a legal requirement.

Songs generated through the Service may not be resold as stock music or supplied for resale in a music library. Vidsou does not impose a separate ban on film, television/radio or video-game use. All uses remain subject to the rights actually available, these Terms, and any applicable provider-specific restrictions disclosed before the affected purchase or generation. Permission to use Output does not guarantee eligibility for Content ID, acceptance by a distributor or platform, exclusivity, or rights in another person's work or identity. These limits do not expand or reduce rights you already hold in music you upload. Images, videos, preset assets and other media remain subject to their applicable rights and restrictions.

4. Acceptable use

• No content that is illegal, sexually explicit, hateful, harassing, defamatory or violent.
• Nothing that sexualizes, exploits or harms minors. We address suspected child sexual abuse material under applicable reporting, preservation and safety requirements.
• No intimate or sexual images of real people, and no use of anyone's face, body, voice or name without their consent. No impersonation, fake endorsements or misleading deepfakes of real people.
• You may only record, upload or process your own voice, or a voice you have the necessary written permission to use. Do not use the Service to imitate a real artist or public figure. Separate processing or disclosure consents required for a feature must be completed before that processing occurs.
• No lyrics, recordings, artwork or photos you do not have the right to use, and no prompts that ask the models to copy an identifiable existing song, artist, character or brand.
• No attempts to overload, reverse-engineer, scrape or interfere with the Service, share accounts, resell access, circumvent credit limits or safety filters, or use the Service or its Output to train or build other AI models. Do not use third-party AI services available through Vidsou, or their Output, to develop, modify, fine-tune or improve products or services that compete with those underlying third-party AI services where the applicable provider restriction prohibits that use. Do not reproduce or redistribute a provider's AI training data, or use the Service to recreate protected assets from that training data. These software restrictions do not limit rights granted under an applicable open-source license for a third-party software component, including permitted modification and reverse engineering to debug modifications. Those components remain subject to their own licenses.
• Follow the feature-specific provider restrictions made available before the affected use. We may restrict features or requests that cannot be supported under those restrictions.

Providers may refuse a request under their content checks. If a charged generation fails without delivering its described result, the affected credits are returned under our Refund Policy; a credit return is different from a money refund. Mandatory monetary remedies remain. We may remove or restrict unlawful content, report it to authorities and suspend access when necessary. Report intimate images, impersonation or child-safety concerns at hello@vidsou.com or https://vidsou.com/report; no account or copyright notice is required for those reports. Our report-page promise is to remove nude or sexual images of real people within forty-eight hours of a valid report. We act sooner where law requires and make the required efforts concerning known identical copies. Child-safety reporting and preservation follow their separate applicable duties. We may share report information as reasonably needed for investigation, notice or law; we do not promise absolute confidentiality.

Account and promotion abuse: you must not sell, share or transfer your account or its login, create multiple accounts to get around purchase, referral or promotional limits, or use automated methods to obtain credits you are not entitled to. Do not upload malicious files, or confidential material you are not authorized to disclose. We may set reasonable limits on how many jobs an account can run at a time or per day. We may restrict the affected activity while we investigate suspected abuse, and we may suspend or close accounts involved in fraud, payment abuse, or serious or repeated breaches of these Terms; where the law or fairness requires it, we will tell you why and give you a way to respond. If you dispute a charge with your bank instead of contacting us, we may pause the account while the dispute is open. These measures do not remove your cancellation, privacy or legally required refund rights.

5. Credits, plans and payment

Credits are service units at the rates shown before a job, not currency. Monthly plans add credits with each payment; annual plans allocate the whole year up front; packs add credits on purchase. Transfers and gifting are not currently offered. Credits are consumed when a job begins. Separately purchased pack credits do not expire. Monthly subscription credits expire at the end of their paid monthly period; annual credits at the end of the paid annual period. Cancellation stops renewal and does not add a further twelve months of subscription-credit use. Mandatory remedies remain. Genuine referral/promotional awards have the disclosed twelve-month validity, subject to applicable law. Returned credits preserve their original lot’s remaining validity with at least seven days after return, including beyond ordinary subscription expiry; returned purchased-pack value is not made expiring. Paid, free and returned lots remain separate, with earliest-expiring eligible credits spent first. Mandatory cash redemption, refunds and other paid-value rights are not waived.

Song delivery is up to two takes; one usable take counts as delivery. If the generation technically fails with no usable take delivered, the full 1,000 song credits are returned automatically. A downloaded file’s size alone does not establish audible usability. If a delivered take is silent, partial or corrupt, contact support; we return the affected song credits, and we may also offer an extra free retry, but a retry does not replace a credit return, monetary refund or other remedy you are entitled to. Each eligible song has one free Try again, attempting up to two new takes under the same generation limits. Long instrumental mixes over five minutes are not eligible for that standard retry. Later rounds cost 1,000 credits and return those credits if they fail; a ten-round limit applies to a song. A failed free retry is not charged. If the primary song model cannot produce a take, a backup model (currently ElevenLabs Music through fal) may record it; no separate backup-studio re-record is offered. These credit remedies do not limit a money remedy required by law or our Refund Policy.

Songs are mastered and saved as 320 kbps MP3. A WAV download is converted from that MP3 to 16-bit, 44.1 kHz and does not restore lost source information. Finished videos are 1920×1080 landscape, 1080×1920 portrait or 1080×1080 square, H.264 at thirty frames per second. Motion source clips can be around 720p to 768p and are enlarged to the finished size; finished dimensions do not mean every source clip was native 1080p.

We show the credit cost of a feature before you start the job. Future costs may change with advance notice under Section 12 and applicable law. A change does not alter the cost of a job already started, reduce the number of purchased credits already in your balance or remove a specific service or value promise made when you bought them. Where a change would reduce a promised benefit of an existing purchase, we will honor that promise or offer an appropriate lawful refund or other remedy. Notice alone does not remove those protections. Changes to recurring money charges follow the separate notice and consent rules below.

Inactivity alone does not cause separately purchased pack credits to expire or be forfeited. Closing or restricting access to an inactive account does not erase its unused paid balance or any refund or redemption right. If we later introduce an inactive-account closure process, we will first explain the notice, account recovery or claim process, and lawful treatment of unused paid value. We will maintain a way to recover or claim that value or provide an applicable refund or redemption remedy; we will not impose an inactivity fee contrary to law.

Before subscription purchase we show the price, billing period and automatic renewal. Renewal continues at the accepted price for the disclosed period until canceled, subject to required change notices and consent. Use Manage subscription or the cancellation control to reach the payment portal; cancellation reasons are optional. Where available, Stripe’s one-time email portal link and Link provide additional payment-account routes. If you cannot or do not wish to authenticate online, use our conspicuous Cancel by email control or email hello@vidsou.com. The provided termination email can be sent without completing additional form fields. A valid cancellation is effective when received and stops future renewal charges; an administrative confirmation within one business day does not postpone that effect. Any later renewal charge is refunded in full, including tax, as a backstop rather than a substitute for stopping it. We do not require a survey, retention offer or representative interaction to complete an online cancellation where prohibited. Existing paid-period access continues unless immediate termination or a refund applies. Required renewal, annual-reminder, trial, fee and material-change notices identify the service, amount/frequency and cancellation method with the applicable timing. Monthly billing does not remove an annual-reminder duty; further affirmative consent is obtained where required.

Our voluntary offer is a full refund within fourteen days for a completely unused credit pack or first subscription payment. It does not promise a discretionary refund of every partly used purchase or renewal, and it does not limit mandatory rights or a more favorable applicable Link payment policy. Monetary refunds include the tax paid on the refunded amount. See our Refund Policy at https://vidsou.com/refunds.

On permanent shutdown, we refund unused prepaid subscription time pro rata, regardless of how many allocated credits were spent, and unused separately purchased pack value proportionately to the paid credits remaining. The proportional refund includes the corresponding tax paid. Returned service credits, genuinely free awards and a monetary shutdown refund are different; mandatory remedies remain.

Stripe processes payments. Where checkout identifies a sale through Link, the Link entity and accepted payment terms shown there govern the payment sale, receipts/invoices, tax collection and payment support. We remain responsible for Vidsou, service support, credit records and content obligations under these Terms. The total, currency and applicable tax are shown before purchase. Purchases are currently offered only to customers in the United States, excluding California. Vidsou’s AI generation features are not currently available to users located in California. Browsing or creating an account does not make a restricted feature available. Additional legal and provider restrictions may apply.

Referral program: if someone signs up through your Vidsou referral link, you receive bonus credits equal to 20% of the credits they buy during their first 12 months. Referral credits are promotional credits with no cash value; they are reversed if the underlying payment is refunded or disputed. Self-referrals, fake or duplicate accounts and spam are not allowed, and we may withhold or remove referral credits obtained that way. When you promote Vidsou, you must clearly disclose that you earn credits for referrals. We may change or end the program with notice; credits already earned properly are kept. Rewards are held for 14 days after each payment and paid only if that payment is not refunded or disputed. The referred account must be new when it is linked (created no more than 14 days earlier and never paid before). Each referrer can receive up to 40,000 referral credits per calendar month; rewards above that limit are not paid and do not carry over.

6. Storage and deletion

Without an active subscription, including pack-only accounts, finished videos are deleted thirty days after the project was last changed. No deletion email is sent for those accounts, so download your videos before that date. With a subscription, videos remain while the plan is active and for thirty days after it ends; we email the end-of-plan deletion date. Songs, unchosen takes, uploads and voice recordings remain until you delete them or the account. Frames/clips remain with their project until deletion or purge. Render work folders are removed after rendering, with leftovers within six hours; converted WAV files after seven days; unfinished uploads after twenty-four hours; Motion/lip-sync working files after use. Keep your own copies; we are not a backup service.

Account deletion cancels the subscription and removes ordinary projects, songs and files. We retain billing/credit and consent records, complaint/strike records and legal-hold material only for the applicable lawful purposes and periods. Railway and Google Cloud Storage backup copies can remain for their disclosed schedules, and provider retention is separate; see the Privacy Policy. Deleting or suspending your account does not waive any required refund or redemption right or cause unused purchased-pack value to expire or be forfeited. We preserve a record of that value. After account deletion, you may request a refund by emailing hello@vidsou.com. The refund is calculated in proportion to the amount actually paid for the unused purchased credits and includes the corresponding tax paid. You do not need access to the deleted account to make a request. This process does not limit any refund or redemption right, amount or deadline required by law. Contact support before deletion if you need help. You do not need to delete your account to stop subscription renewal.

7. Copyright complaints (DMCA)

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Send notices to our designated agent: Melhem Studios LLC, Attn: Copyright Agent, 306 W Redwood St, Ste 201, Baltimore, MD 21201, USA (+1 443-219-6842), or by email to hello@vidsou.com with the subject "DMCA notice". A notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim is infringed; (3) identification of the material you claim is infringing and enough information for us to find it; (4) your address, telephone number and email address; (5) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act for the owner.

If your content was removed and you believe that was a mistake, you may send a counter-notice to the same address with: your physical or electronic signature; identification of the removed material and where it appeared before removal; a statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification; and your name, address and telephone number, a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and a statement that you will accept service of process from the person who provided the original notice or that person's agent. After receiving a valid counter-notice, we will promptly forward it to the original complainant and follow the applicable DMCA process. Where required, we will restore the material between 10 and 14 business days after receipt, unless our designated agent first receives notice that the complainant has filed a court action seeking to restrain the alleged infringement. Material may remain restricted for an independent lawful reason. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

8. Availability and changes

Subject to rights and warranties that cannot lawfully be excluded, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uptime, processing times, the availability of any particular AI model, or that any specific song, video or ad will be produced. We may change, suspend or discontinue features at any time. Changes to the Service do not remove your rights concerning services already paid for or remedies required by applicable law. Where the law allows, this also excludes implied warranties of satisfactory quality and title. Features labeled beta or preview may change or stop at any time and are provided as is. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages or changes at our hosting, payment or AI model providers, internet failures, natural disasters, labor disputes or government actions; credits charged for a job that fails for these reasons are returned as described in our Refund Policy.

9. Limitation of liability

To the fullest extent permitted by law, Melhem Studios LLC and its members, managers, officers, employees, contractors and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service or any Output, even if advised of the possibility. To the fullest extent permitted by law, their combined total liability for all claims arising from the Service or these Terms will not exceed the greater of US$100 or the amount paid for the Service by you or on your behalf (including through Link or another payment provider) during the 12 months immediately before the event that first gave rise to the claims. Related claims are treated together, and this limit applies collectively to all of the parties named above. This limit does not reduce any refund owed under our Refund Policy. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence or wilful misconduct, and nothing in them limits any remedy that cannot be waived under applicable law.

10. Indemnity

This section applies if you use the Service for a business. You (the business) will defend and indemnify Melhem Studios LLC against third-party claims, and the resulting losses and reasonable legal fees, to the extent they are caused by Your Content that you were not authorised to submit, your unlawful use of the Service or Output, your material breach of these Terms, or your infringement of someone's rights. This does not apply to the extent a claim is caused by our own breach, negligence or misconduct, and it does not shift our own nonwaivable privacy, consumer-protection or other legal duties to you. We will notify you promptly of a covered claim and cooperate reasonably, at your expense. You control the defence and pay its costs, but you may not settle a claim in a way that admits fault on our behalf or imposes obligations on us without our written consent, which we will not unreasonably withhold. If you do not defend a covered claim, we may defend it ourselves and you will pay our reasonable costs. Counsel you choose must be reasonably acceptable to us, and we may take part in the defence with our own counsel at our own expense. Late notice reduces your obligations only to the extent it materially harms the defence. Any settlement must fully release Melhem Studios LLC from the covered claim. This protection also covers our members, managers and employees for conduct within their roles. If you use the Service only for personal, non-business purposes, this section does not apply to you, but you remain responsible for your own conduct under applicable law.

11. Disputes

These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at hello@vidsou.com and give us 30 days to try to resolve it informally; this does not prevent anyone from seeking urgent relief, making a complaint to a regulator, or filing before a legal deadline expires. It also does not delay cancellations, refunds, privacy requests or the removal of content where the law requires it. Disputes that cannot be resolved informally will be brought in the state or federal courts located in Maryland, and you consent to their jurisdiction; either of us may instead use a small-claims court for a claim that qualifies. Consumers keep any mandatory protections, and any right to bring proceedings in another court, that applicable law provides. These Terms do not require arbitration.

12. Termination and general

You may close your account at any time. We may suspend or terminate accounts that breach these Terms. Sections 2, 3, 5 (for amounts owed, refunds due and surviving purchased-credit or redemption rights), 7, 8, 9, 10, 11 and 12 survive termination. If any part of these Terms is found unenforceable, the rest remains in effect. We may update these Terms. Changes do not take away rights you have already gained, and where the law requires your further agreement, we will ask for it. For material changes we will notify you by email or in the Service at least 14 days before they take effect, unless the law requires a change sooner; if you do not agree, you can cancel before the change applies. Continued use after a properly notified change takes effect may constitute acceptance only where applicable law permits it. Continued use does not substitute for affirmative consent required for recurring charges, new sensitive-data processing or another material change. You may not use the Service where applicable sanctions or export-control laws prohibit it. You confirm that you are not located or ordinarily resident in a country or region subject to comprehensive US sanctions, and that you are not on, or owned or controlled by a party on, any US list of prohibited or restricted parties; we may restrict access where needed to comply with these laws. If you send us ideas or feedback, we may use them freely without paying you. You may not transfer your account or these Terms; we may transfer them as part of a sale or reorganisation of our business. California users: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Contact: hello@vidsou.com. We may send routine notices, receipts and Service updates by email or in the Service. Notices required by law must still meet the applicable requirements for method, content, timing and your consent to electronic delivery.